Period: 30 days after purchase date. If 30 days have lapsed since your purchase, we cannot offer refund or exchange.
Policy: We accept returns for defective or un-opened product only. To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.

Not covered by our return policy:

Amazon orders: In line with Amazon policy, food products are not eligible for returns.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund after 14 days, please contact us at support@criobru.com.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@criobru.com.

Shipping
If you are returning or exchanging a defective item, we will cover the cost of shipping.

If you are returning a product in good working order then you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

ONLY APPLICABLE TO 'PROMOTION' ITEMS OR FIRST TIME ORDERS UNDER $50.

Love it?
Then keep and enjoy.

Don’t love it?
Get a refund and return for free.*

*Restrictions:

There's only one restriction really: french presses or similar brewing equipment are non-refundable. If your order includes a French Press, your refund will subtract the value of the french press ($24.95). Other than that, full refunds are available if you're not totally happy on any "promotion" product on this page.

How it works:

1.) Send a request for refund/ return to support@criobru.com

2.) Send a picture of your opened and unopened bags. Send the product back to us with a free prepaid shipping label that we provide.

3.) We give you a full refund (If your order included a french press, we will subtract $24.95 from the refund). That’s it!

Crio Bru LLC PO Box 1142 Santa Barbara, CA 93116