A Product With No Guarantee
WARNING: CRIO BRU DOES NOT PROVIDE ANY WARRANTY ON THIS PRODUCT. Nor do they have a "satisfaction guaranteed" or similar policy.
I purchased this as part of a welcome/starter kit and was happy to see the construction was primarily metal and glass (though the glossy silver lid is plastic.
My primary motivation for a new French press was to get something that disassembles easily for cleaning. To their credit, this press is easy to clean. That's the best thing I can say about this product.
I encountered issues with water getting trapped under the glass (between the metal and glass parts), which quickly lead to the glass cracking when I poured in hot water. This happened on my 4th use. And I only ever hand washed the press and never dropped it. The cracks originated from the bottom of the cup right when I poured hot water in.
Email support with Crui Bro was useless. They un-helpfully mentioned that other customers have had success sourcing replacement parts on Amazon. They affirmed that equipment has no warranty or refund policy and offered a 15% discount on my next order (extra insulting is that they regularly run 20~25% discounts for holidays).
I recommend against buying this product. Similar presses can be found on Amazon or other retailers for better prices and better support.