Slow delivery but good CS and EXCELLENT product
Here are the total user experience facts from me: I ordered the started kit, and on the recommendation of a friend, I added the peppermint cacao. I ordered on Sept 4 and got an order confirmation via email, then nothing for DAYS. (Note: I ordered from the site itself, and not through Amazon). After four days I sent a somewhat testy inquiry email to Crio Bru and immediately got a very nice reply back telling me that they were running behind. Two or three days more passed, and then I got a shipment notification that also just sat for a full 24 hours before it started tracking anything,
I received my package on September 18th at mid-day. So it took a full two weeks to get here. TOTALLY WORTH THE WAIT. Directions came with the coffee and glass carafe, as well as a little carafe replacement filter, but no instructions on how to change it out. Also, the directions specify how to make a full 32 ounce carafe. I live alone and am on a restricted diet because of extensive liver trouble. I cannot have more than one cup of this stuff every other day. This stuff is so expensive that I adjusted from 32 ounce water + 1/2 cup cacao to 16 ounces of water + 1/4 cup cacao. I kept the time interval for brewing (10 minutes) the same.
This gives me a single 12 ounce mug of the brew, and ohmigosh, it was so delicious! I followed the directions exactly. I added a dash of half and half as I would with decaf coffee when I am able to drink it. I started with the peppermint cacao. The bit of half…